Trust is one of the fragile qualities that you must diligently build upon and treat as sacred. Some people call it the “Emotional Bank Account” where you make minor and large “deposits” into another’s “account” to build your trustworthiness. An indiscretion, lie, breaking your promise, cheating on your part, etc. would be a “withdrawal”. (Don’t overlook the compound interest effect too). Unfortunately, withdrawals or breaking one’s trust, takes serious time and effort to rebuild (if at all possible). Suppose a wife catches her husband having an affair? The man may be remorseful and honestly swear that he will be faithful but he may forever wear that scarlet letter on his chest.
Trust also extends to talk and gossip. Stephen Covey said: “Be loyal to those who are absent.” Refrain from talking negatively about others - even if you absolutely hate their guts and even though it may be fun to talk about people behind their back. Always talk about others as if they are present. (I admit that this takes much discipline and there are times when my tongue is bloody from biting it.)
Funny Aside and Lesson Learned: In my early days, a colleague commented that "he trusted XXX as far as he could throw him." Since my athletic colleague was an over 6 feet 2 inches tall and XXX was only 5 feet 4 inches, I figured that my colleague could throw him pretty far. So I repeated to others that XXX was a person worthy of trust because of what my colleague told me - until someone quickly corrected my thinking.
Frank Lio is a Product Manager, Strategist, and Change Agent in the Hi-Tech industry. His growing track record of successes include creating 3 winning software products, leading nationwide seminars, and turning around a failing business unit. He is currently serving a dual role as Product Manager and Business Team Support Manager at Instron ITW.
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