“An abnormal reaction to an abnormal situation is normal behavior.”
―Viktor E. Frankl, Man's Search For Ultimate Meaning
One of the worst things, but an unfortunate common tendency, for management to do is reorganize the workforce and resources without studying and understanding the current operation. (New managers love to do this because they want to make their impact quickly.) Such a reorganization (or “Business Process Reengineering) is akin to shaking up a cage with 6 birds – 3 birds perched on the left and 3 birds perched on the right. When you start such a re-organization, you get immediate activity (management starts high-fiving each other). Everything is flying, screeching, etc. However, what do you get when you stop shaking the cage? Three ruffled birds perched on the left and three ruffled birds perched on the right again…and a whole lot of poop on the bottom of the cage.
Listen to your employees, and external and internal customers about how things work or don’t work. Do proper data gathering with all parties involved, map where you believe you are, understand your employees’ own goals and mission statements, create your shared vision, and then evangelize and motivate. Otherwise, you will get no real change after all this wasted energy and activity...with poop.
Frank Lio is a Product Manager, Strategist, and Change Agent in the Hi-Tech industry. His growing track record of successes include creating 3 winning software products, leading nationwide seminars, and turning around a failing business unit. He is currently serving a dual role as Product Manager and Business Team Support Manager at Instron ITW.
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